Chapter 9* is about building trust and the moral authority that comes with trust. Sometimes there may be sacrifices required to make "trust deposits" into the Emotional Bank Accounts of others. There is a great table showing various deposits and withdrawals on p. 165.
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I've reflected on the statement "trust becomes a verb when you communicate to others their worth and potential so clearly that they are inspired to see it in themselves" (p. 181) and have tried to live that for the past month.
 | *from Stephen Covey's The 8th Habit: From effectiveness to greatness as part of the 8th Habit Challenge |
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