Chapter 10* expands on Habit 4: Think Win-Win by detailing how a thrid alternative is helpful in modeling to inspire others to find their voice. The chapter also details the intersects with Habits 5 & 6 and the importance of listening. The listening continuum is presented:
Within one's own frame of reference:
1. Ignoring
2. Pretend listening (patronizing)
3. Selective listening
4. Attentive listening
Within the other's frame of reference:
5. Empathic listening
When taken a step further to decision-making, these help to move from a transactional to transformational solution.
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I've tried the two steps to achieving synergy (Would you be willing to search for a solution that is better than what either one of us have proposed? Would you agree to a simple ground rule: No one can make his or her point until they have restated the other person's point to his or her satisfaction?) presented, and they are very helpful in reaching a third alternative.
 | *from Stephen Covey's The 8th Habit: From effectiveness to greatness as part of the 8th Habit Challenge |
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